Terms of service

Last updated: September 19, 2026

OVERVIEW
Welcome to Velmaro. These Terms of Service ("Terms") govern your use of the Velmaro website and your purchase of products from our online store. The terms "we", "us", and "our" refer to Velmaro. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or place an order.

1. BUSINESS INFORMATION
Business / Brand Name: Velmaro
Website: velmaro.store
Trading Name: Velmaro
Business Address: flat 404 floor 4 Shyam Sky 1, Plot No. 17, Xavier Colony Jagatpura, Jaipur, Rajasthan 302017, India
Phone: +91 7976394179
Email: care@velmaro.store

2. PRODUCTS AND SERVICES
We sell skincare and beauty products through our online store. We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate. However, product packaging, colors, or appearance may vary slightly from images shown on the website. We reserve the right to modify product information, pricing, availability, or discontinue products at any time without prior notice.

3. ORDERS
When you place an order, you agree that the information you provide is accurate and complete. After placing an order, you will receive an order confirmation by email or other available communication method. We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or other legitimate reasons. If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method where applicable.

4. PRICING AND PAYMENT
All product prices are displayed on the website at the time of purchase. Prices may change from time to time without prior notice. The price charged for an order will generally be the price displayed at the time the order is placed. Payment must be successfully completed before an order can be processed.

5. SHIPPING AND DELIVERY
We process and ship orders according to the shipping information provided on our website. Orders are generally processed within 1–2 business days. Delivery times may vary depending on the destination, shipping carrier, weather, holidays, or other circumstances beyond our control. Customers will receive tracking information when tracking is available. For complete information about delivery, please refer to our Shipping Policy.

6. RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund Policy. Please review our Refund Policy before placing an order. Any eligible return must meet the requirements stated in our Refund Policy.

7. CANCELLATION OF ORDERS
If you need to cancel an order, please contact us as soon as possible at:
Email: care@velmaro.store
Phone: +91 7976394179
We will make reasonable efforts to process cancellation requests before an order has been shipped. Once an order has been shipped, cancellation may no longer be possible.

8. ACCURACY OF INFORMATION
We reserve the right to correct any errors, inaccuracies, or omissions on our website, including information relating to product descriptions, pricing, promotions, availability, and shipping information. We may update information on the website at any time without prior notice.

9. PROHIBITED USES
You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with any other party's use of the website.

10. INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, and software, is the property of Velmaro or its content suppliers and is protected by applicable intellectual property laws.

11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Velmaro shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or the purchase of any products.

12. INDEMNIFICATION
You agree to indemnify and hold harmless Velmaro from any claims, losses, liabilities, damages, or expenses arising out of your breach of these Terms or your use of the website.

13. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on the website with a revised "Last updated" date.

15. GOVERNING LAW
These Terms are governed by the applicable laws of India. Any disputes will be subject to the jurisdiction of the appropriate courts in Jaipur, Rajasthan, India, to the extent permitted by applicable law.

16. CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:

Business Name: Velmaro
Customer Support Email: care@velmaro.store
Phone Number: +91 7976394179
Physical Business Address: Flat No. 404, Floor 4, Shyam Sky 1, Plot No. 17, Xavier Colony, Jagatpura, Jaipur, Rajasthan - 302017, India.