Refund policy

 

RETURN AND REFUND POLICY

Last updated: September 21, 2026

At Velmaro, we want you to have a clear and transparent shopping experience. This Return and Refund Policy explains how returns and refunds are accepted for purchases made through Velmaro

1. RETURN PERIOD
We accept eligible return requests within 14 days of the date you receive your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Due to hygiene and safety reasons, opened or used skincare and cosmetics products are not eligible for return unless they arrived damaged or defective.

2. HOW TO REQUEST A RETURN
To request a return, please contact our support team at  care@velmaro.store or call us at +91 7976394179. Please include your order number, the reason for the return, and relevant photos if the product is damaged or defective. 

3. RETURN ADDRESS
Please note that all returns must be authorized by our team before shipping. Once your return request is approved, we will provide you with the exact address of our international fulfillment warehouse closest to your location. Do not send any products back to our corporate office address without receiving the official return label and RMA instructions from us.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival. If the product is damaged, defective, or incorrect, please contact us immediately at care@velmaro.store so that we can evaluate the issue and provide a free replacement or a full refund.

5. RETURN SHIPPING COSTS
The customer is responsible for paying the shipping costs for returning the item, unless the product arrived damaged, defective, or incorrect. Return shipping costs are non-refundable.

6. ORDER CANCELLATIONS
If you want to cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has been shipped, it cannot be canceled, and you must follow our standard return process.

7. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. CONTACT US
If you have any questions about our Return and Refund Policy, please contact us at :

Business Name: Velmaro
Customer Support Email: care@velmaro.store
Phone Number: +91 7976394179
Physical Business Address: Flat No. 404, Floor 4, Shyam Sky 1, Plot No. 17, Xavier Colony, Jagatpura, Jaipur, Rajasthan - 302017, India.